Refund policy

90-day support for faulty products

If your ALTAMIVER product develops a fault within 90 days of delivery, you may choose a refund or a one-for-one replacement.

Free returns and replacements for eligible faults

ALTAMIVER covers the shipping costs for approved faulty-product returns and replacements. You do not pay a return shipping or replacement shipping fee for an eligible fault.

How to request help

Email support@altamiver.com with your order number and a description of the fault. Photos or a short video can help us understand the issue. We will review your request and provide return or replacement instructions. Please contact us before sending a product back so we can arrange the correct return destination.

Your choice of resolution

For an eligible faulty product reported within 90 days of delivery, tell us whether you prefer a refund or a one-for-one replacement.

This policy does not limit any rights you have under applicable consumer law.

Contact

ALTAMIVER
Email: support@altamiver.com
Website: https://www.altamiver.com