Shopping Guidelines

A few simple guidelines help every order go smoothly.

Before you order

• Check your color, size and quantity, and your shipping address, before paying.
• Read the product details, including power requirements and care instructions.

Using this website

• Use the site for lawful, personal shopping.
• Do not try to disrupt the site, access other customers' information or pay with details that are not yours.

Keeping your details safe

We will never ask for your password or full card number by email. Please do not send them to us, even if someone claiming to be ALTAMIVER asks.

Spotted a mistake in your order?

Email support@altamiver.com right away with your order number. If the order has not been processed yet, we will do our best to update it.

These guidelines do not affect your consumer rights. See our Terms of Service for the full terms.