Support Hours
When we reply
Our team answers email Monday to Friday, excluding U.S. public holidays, and usually replies within one business day. Messages sent over the weekend are answered on the next business day.
How to reach us
Email support@altamiver.com or use the form on our Contact page.
What to include
- Your order number and the email used at checkout
- The product, color and size you ordered
- For a fault: a short description and, if you can, a photo or video
Changes and cancellations
Write to us as early as possible. We will check where your order is and let you know whether the change is still possible.